so as i was waiting on hold for like 20 minutes this morning with customer service at cingular i was all pissed off, thinking how horrible they are since they’re making me wait this long. my cell phone bill was $300 for the second time in a row, when it should be closer to $130 (i’ve got 3 lines on my account). when the lady finally answered the phone, i was ready to yell and be an angry disgruntled customer, but she was so polite and almost more quickly than i could explain the problem said she’d just go ahead and credit my account $200! anyway, that ended up being $30 less than it should’ve been but that’s ok by me. so yeh, cingular hold time = terrible. solving my problem = fantastic.